Last updated: 30/06/2026

Welcome to DH Designs.

These Terms & Conditions apply when you visit our website, browse products, place an order, make payment, or use any service provided through this website.

By using this website or placing an order, you agree to these Terms & Conditions.

1. Business Details

This website is operated by:

Trading name: DH Designs
Registered business name: DrienaDesigns (PTY) LTD
VAT registered: No
Business address:
10 The Bracken
Bracken Street
Brackenfell, Western Cape
7560
South Africa

Email: drienahoffman@icloud.com
WhatsApp: 076 502 9545
Website: https://dhdesigns.co.za/

DH Designs operates as an online store based in Brackenfell, Western Cape, South Africa.

2. Online Store Only

DH Designs operates as an online store only.

Orders are placed through the website unless otherwise arranged directly with DH Designs. Collection is not automatically available unless agreed with DH Designs before an order is placed.

3. Products

DH Designs sells craft, journaling, sewing, paper-based, handmade, and up-cycled creative products.

Products may include items made from or including:

  • Old books
  • Magazine pages
  • Scrapbook paper
  • Fabric
  • Lace
  • Thread
  • Buttons
  • Embellishments
  • Handmade or assembled craft supplies

Many DH Designs products are handmade, up-cycled, limited, or one-of-a-kind.

Because of this, product colours, paper patterns, page designs, textures, embellishments, and final appearance may vary slightly from product photos or from previous products.

These natural variations are part of the handmade and up-cycled nature of the products and are not considered defects.

4. Product Images and Descriptions

DH Designs makes reasonable efforts to display product images, colours, sizes, descriptions, and prices as accurately as possible.

However, actual colours may appear slightly different depending on device screens, lighting, photography, and the handmade or up-cycled nature of the product.

Product images are intended to show the style, theme, and general appearance of the product. Where a product is handmade, up-cycled, or one-of-a-kind, the final item may have natural variation.

Customers should read product descriptions carefully before placing an order.

5. Pricing

All prices are displayed in South African Rand.

DH Designs is not VAT registered. VAT is therefore not charged unless this changes in future.

Prices may change at any time without prior notice. Price changes will not affect orders that have already been successfully placed and paid for.

If a product is incorrectly priced due to a technical, typing, or system error, DH Designs reserves the right to cancel the affected order and refund the customer where payment has already been made.

6. Payment

DH Designs uses PayFast as a payment method.

Orders are processed only after payment has been successfully confirmed.

Customers must ensure that payment is completed correctly. If payment fails, is declined, is cancelled, or cannot be verified, the order may not be processed.

DH Designs does not store full card details on the website. Card and payment processing is handled through the payment provider’s secure systems.

7. Orders

After placing an order, the customer should receive an order confirmation by email.

Customers are responsible for checking that all order details are correct before completing checkout, including:

  • Product selection
  • Quantities
  • Billing details
  • Delivery details
  • Contact information
  • Shipping method
  • Total order amount

DH Designs may contact the customer if additional information is needed to process an order.

DH Designs reserves the right to refuse, cancel, or refund an order where:

  • Payment cannot be confirmed
  • The product is unavailable
  • The customer provided incorrect or incomplete information
  • Fraud or misuse is suspected
  • A pricing, stock, or website error occurred
  • Delivery cannot reasonably be completed

8. Stock Availability

Products are subject to availability.

Because many DH Designs products are handmade, limited, or one-of-a-kind, some items may not be restocked once sold.

If an ordered product is no longer available, DH Designs will contact the customer to arrange a suitable solution, which may include a replacement option, store credit, or refund.

9. Shipping and Delivery

DH Designs currently uses Pudo as the shipping method.

Delivery options and costs are displayed during checkout where available.

Customers must ensure that delivery details are accurate and complete before placing an order.

DH Designs is not responsible for delays caused by:

  • Incorrect customer details
  • Incomplete delivery information
  • Courier delays
  • Pudo locker or route availability
  • Events outside our reasonable control
  • Failed delivery attempts
  • Customer failure to collect a parcel where collection is required

Estimated processing and delivery timeframes are provided as a guide and are not guaranteed unless expressly stated in writing.

More detailed delivery information is available in the DH Designs Shipping & Delivery Policy.

10. Risk and Ownership

Risk in the products passes to the customer once the order has been delivered, collected, or handed to the delivery provider for completion of the delivery process, subject to applicable consumer protection law.

Ownership of products passes to the customer only once full payment has been received and confirmed.

11. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to the DH Designs Returns & Refunds Policy.

Customers must contact DH Designs as soon as possible if an item is damaged, defective, incorrect, or missing from an order.

For damaged or incorrect items, customers may be asked to provide:

  • Order number
  • Photos of the item
  • Photos of the packaging
  • A description of the issue

Custom, personalised, made-to-order, or made-to-specification products may not be eligible for return unless they are defective, damaged, or incorrect.

Natural variation in handmade or up-cycled products is not considered a defect.

12. Cancellations

Customers may request cancellation before an order has been packed, dispatched, or processed for delivery.

Once an order has been packed or dispatched, the Returns & Refunds Policy applies.

DH Designs may cancel an order where payment cannot be confirmed, the item is unavailable, fraud is suspected, or an error has occurred.

13. Customer Responsibilities

Customers are responsible for:

  • Providing accurate order information
  • Providing accurate contact details
  • Providing accurate delivery details
  • Reading product descriptions before ordering
  • Checking cart and checkout information before payment
  • Collecting parcels where required by the delivery method
  • Contacting DH Designs promptly if there is a problem with an order

14. Website Use

Customers and visitors may not use this website to:

  • Commit fraud
  • Place false or unauthorised orders
  • Attempt unauthorised access to the website
  • Upload malicious code
  • Copy, scrape, or misuse website content
  • Interfere with the normal operation of the website
  • Use the website for unlawful purposes
  • Violate the rights of DH Designs or any third party

DH Designs may restrict access to the website where misuse, attempted fraud, or unauthorised activity is suspected.

15. Intellectual Property

All content on the DH Designs website belongs to DH Designs, DrienaDesigns (PTY) LTD, or the relevant rights holder.

This includes:

  • Product photos
  • Product descriptions
  • Logos
  • Branding
  • Website text
  • Graphics
  • Designs
  • Layouts
  • Images
  • Other creative content

Customers and visitors may not copy, reproduce, distribute, sell, modify, or use DH Designs content without written permission.

16. Personal Information

Personal information is handled according to the DH Designs Privacy Policy.

By using the website or placing an order, you agree that DH Designs may process your personal information for order processing, payment confirmation, delivery, communication, legal compliance, and customer service purposes.

17. Security

DH Designs takes reasonable steps to maintain website and payment security.

Payments are processed through PayFast’s secure payment systems.

Customers are responsible for keeping their own account details, passwords, and devices secure.

DH Designs is not responsible for loss caused by a customer sharing login details, using an insecure device, or providing incorrect information.

18. Limitation of Liability

DH Designs will make reasonable efforts to provide accurate product information, reliable service, secure checkout, and timely order processing.

However, DH Designs is not liable for losses caused by:

  • Courier or Pudo delays
  • Incorrect delivery details supplied by the customer
  • Payment provider errors or outages
  • Internet or website interruptions
  • Product colour differences caused by screen settings
  • Minor handmade or up-cycled product variation
  • Events outside our reasonable control
  • Customer misuse, damage, or improper handling of products

Nothing in these Terms & Conditions limits any rights that customers may have under applicable South African law.

19. External Links and Third-Party Services

The website may use or link to third-party services, including payment providers, delivery providers, plugins, social media platforms, and other external tools.

DH Designs is not responsible for the content, terms, privacy practices, or service availability of third-party websites or platforms.

20. Changes to These Terms

DH Designs may update these Terms & Conditions from time to time.

The updated version will be published on this page with the latest update date.

Continued use of the website after changes are published means that you accept the updated Terms & Conditions.

21. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes will be handled according to applicable South African law.

22. Contact Details

For questions about these Terms & Conditions, orders, products, payments, or delivery, please contact:

DH Designs
Operated by DrienaDesigns (PTY) LTD

Email: drienahoffman@icloud.com
WhatsApp: 076 502 9545