Returns & Refunds Policy

Last updated: 30/06/2026

Thank you for shopping with DH Designs.

We want you to be happy with your order. Please read our returns and refunds policy before placing an order.

Contact Details

DH Designs
Operated by DrienaDesigns (PTY) LTD
Brackenfell, Western Cape, South Africa

Email: drienahoffman@icloud.com
WhatsApp: 076 502 9545

Returns for Damaged or Defective Items

If your item arrives damaged, defective or incorrect, please contact us within 48 hours of receiving your order.

Please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A short description of the problem

Once we have reviewed the issue, we may offer a replacement, store credit, repair where suitable, or refund.

Handmade and Up-Cycled Products

Many DH Designs products are handmade or created using up-cycled books, magazines, paper, scrapbook paper and embellishments.

This means:

  • Colours may vary slightly.
  • Paper patterns and pages may differ.
  • Some items may be one-of-a-kind.
  • Minor variation is part of the handmade/up-cycled nature of the product.

These natural variations are not considered defects.

Change of Mind Returns

Customers may contact us within 7 days of receiving their order if they wish to return an eligible item.

Returned items must be:

  • Unused
  • Undamaged
  • In their original condition
  • Returned with any original packaging where possible

The customer is responsible for the direct cost of returning the item unless the item is defective, damaged or incorrect.

Items That Cannot Be Returned

The following items cannot usually be returned unless they are defective or incorrect:

  • Custom or personalised products
  • Products made to customer specifications
  • Digital products, if any are added in future
  • Items damaged through customer handling, storage or misuse
  • Sale items clearly marked as final sale, where lawful

Refunds

Refunds are processed only after the returned item has been received and inspected.

Approved refunds will be processed using the original payment method where possible.

Please allow reasonable processing time for PayFast and banking systems.

Cancellations

Orders may be cancelled before they are packed or dispatched.

Once an order has been dispatched, the return process applies.

Legal Rights

This policy does not remove any rights customers may have under applicable South African consumer protection law.