Privacy Policy

Last updated: 30/06/2026

DH Designs respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and how you can contact us about your personal information.

1. Who We Are

This website is operated by:

Trading name: DH Designs
Registered business name: DrienaDesigns (PTY) LTD
VAT registered: No
Business address:
10 The Bracken
Bracken Street
Brackenfell, Western Cape
7560
South Africa

Email: drienahoffman@icloud.com
WhatsApp: 076 502 9545
Website: https://dhdesigns.co.za/

DH Designs operates as an online store based in Brackenfell, Western Cape, South Africa.

2. Personal Information We Collect

When you use our website, place an order, contact us, or interact with our store, we may collect the following personal information:

  • Your name and surname
  • Your email address
  • Your phone number
  • Your billing address
  • Your delivery address
  • Your order details
  • Your payment confirmation details
  • Your communication history with us
  • Information submitted through contact forms, email, WhatsApp, or checkout
  • Website usage information such as pages visited, device type, browser type, and general location information

We only collect information that is needed to provide our services, process orders, communicate with customers, improve the website, and meet legal or operational requirements.

3. How We Collect Personal Information

We may collect personal information when you:

  • Browse our website
  • Create an account
  • Place an order
  • Complete checkout
  • Contact us by email or WhatsApp
  • Complete a contact form
  • Subscribe to updates, if this option is available
  • Request support, returns, refunds, or delivery assistance
  • Interact with cookies or website tracking tools

4. Why We Use Your Personal Information

We use your personal information to:

  • Process and manage your orders
  • Confirm payments
  • Arrange delivery through Pudo
  • Communicate with you about your order
  • Respond to questions and support requests
  • Manage returns, refunds, exchanges, or damaged parcel queries
  • Keep order and transaction records
  • Improve our products, website, and customer service
  • Detect and prevent fraud, abuse, or unauthorised activity
  • Comply with legal, tax, accounting, and consumer protection obligations
  • Send marketing messages only where permitted by law or where you have agreed to receive them

5. Payment Information

DH Designs uses PayFast as a payment method.

Payment information is processed through PayFast’s secure payment systems. DH Designs does not store your full card details on the website.

We may receive payment confirmation information from PayFast, such as transaction status, order reference, payment amount, and payment result. This information is used to process and confirm your order.

6. Delivery Information

DH Designs uses Pudo as the shipping method.

To deliver your order, we may share the necessary delivery information with Pudo or related delivery service providers. This may include your name, contact number, delivery details, parcel information, and order reference.

Customers are responsible for ensuring that delivery information provided at checkout is accurate and complete.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Keep the website functioning correctly
  • Remember cart contents
  • Support checkout functionality
  • Improve website performance
  • Understand how visitors use the website
  • Support security and fraud prevention
  • Improve customer experience

You can manage or disable cookies through your browser settings. Some website features, including cart and checkout functions, may not work correctly if cookies are disabled.

8. Marketing Communication

DH Designs may send marketing communication only where permitted by law or where you have agreed to receive it.

Marketing communication may include product updates, new product announcements, promotions, or store news.

You may opt out of marketing communication at any time by contacting us at:

Email: drienahoffman@icloud.com
WhatsApp: 076 502 9545

9. Sharing of Personal Information

DH Designs does not sell your personal information.

We may share personal information only where necessary with:

  • Payment service providers, including PayFast
  • Delivery service providers, including Pudo
  • Website hosting and technical service providers
  • WooCommerce, WordPress, plugin, or website support providers where necessary
  • Accounting, tax, legal, or compliance service providers
  • Fraud prevention or security service providers
  • Authorities, regulators, or law enforcement where required by law

We only share information that is reasonably necessary for the purpose involved.

10. Storage and Security

We take reasonable steps to protect personal information against:

  • Loss
  • Misuse
  • Unauthorised access
  • Unauthorised disclosure
  • Alteration
  • Destruction

Security measures may include website security tools, access controls, secure payment processing, password protection, SSL encryption, and limited access to customer information.

No online system can be guaranteed to be completely secure. Customers are encouraged to use strong passwords and keep their own login details private.

11. Retention of Personal Information

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected.

This may include keeping records for:

  • Order processing
  • Customer support
  • Delivery records
  • Returns and refunds
  • Legal compliance
  • Tax and accounting purposes
  • Fraud prevention
  • Dispute resolution

When personal information is no longer required, we will take reasonable steps to delete, destroy, or anonymise it where appropriate.

12. Customer Accounts

If customer accounts are available on the website, customers are responsible for keeping their login details secure.

Customers must not share account passwords with others. If you believe your account has been accessed without permission, please contact DH Designs immediately.

13. Your Rights

You may contact DH Designs to:

  • Ask what personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of personal information where legally permitted
  • Object to certain processing of your personal information
  • Withdraw consent where processing is based on consent
  • Ask questions about how your information is used

Requests can be sent to:

Email: drienahoffman@icloud.com
WhatsApp: 076 502 9545

We may need to verify your identity before processing certain requests.

14. Children’s Privacy

DH Designs does not knowingly collect personal information from children without appropriate consent.

If a parent or guardian believes that a child has provided personal information to DH Designs without permission, they should contact us so that we can review and address the matter.

15. Third-Party Links

Our website may contain links to third-party websites, tools, payment providers, delivery providers, or social media platforms.

DH Designs is not responsible for the privacy practices, security, or content of third-party websites. Customers should review the privacy policies of third-party websites before using them.

16. Changes to This Privacy Policy

DH Designs may update this Privacy Policy from time to time.

The updated version will be published on this page with the latest update date. Continued use of the website after changes are published means that you accept the updated Privacy Policy.

17. Contact Details

For privacy questions, personal information requests, or concerns, please contact:

DH Designs
Operated by DrienaDesigns (PTY) LTD

Email: drienahoffman@icloud.com
WhatsApp: 076 502 9545