Shipping & Delivery Policy

Last updated: 30/06/2026

DH Designs is an online store based in Brackenfell, Western Cape, South Africa.

We currently ship orders using Pudo.

Order Processing

Orders are processed after successful payment confirmation.

Because many DH Designs products are handmade, packed by hand, or made from unique up-cycled materials, processing times may vary depending on the order size and product availability.

Estimated processing time: 2–5 working days, unless otherwise stated on the product page.

Delivery Method

We currently use Pudo for delivery.

Customers must ensure that their delivery details are correct before completing checkout. DH Designs cannot be held responsible for delays caused by incorrect delivery information supplied by the customer.

Delivery Costs

Delivery costs are calculated and displayed during checkout where available.

Delivery Timeframes

Delivery timeframes depend on Pudo availability, locker selection, courier movement and destination.

Estimated delivery time after dispatch: 2–5 working days, depending on the destination and courier conditions.

Collection

DH Designs currently operates as an online store only. Collection is not available unless arranged directly with DH Designs before placing an order.

Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of receiving it.

Please include:

  • Your order number
  • Photos of the damaged packaging
  • Photos of the damaged item
  • A short description of the issue

Contact: drienahoffman@icloud.com or WhatsApp 076 502 9545.

Incorrect Delivery Details

Customers are responsible for providing accurate delivery information. If a parcel is delayed, returned or lost because incorrect details were provided, additional shipping costs may apply.